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Returns

Our FAQs are intended to cover everything you may need to know about your returns and refunds. If your query isn't covered here, please contact our Customer Service Team at customerservices@cashmerecaveman.com or 01747 442570.

Is there a warranty when I buy a WildKitchen?

Yes, you can view the WildKitchen Warranty document here.

Is there a warranty when I buy a WildTable?

Yes, you can view the WildTable Warranty document here.

Is the warranty valid if I am buying from outside the UK?

The WildTable and WildKitchen Warranties are still valid if purchasing from abroad, but you will notice a section that confirms that while we will send any replacement parts required during the warranty period, Cashmere Caveman Co is unable to send or pay for the labour required to install or fit replacement parts on products that are abroad.

Is my warranty transferable if I sell my WildKitchen or WildTable?

No, warranties cannot be transferred between owners.

How do I claim under my warranty?

To make a claim under this warranty, please email the following details to customerservices@ccwildkitchens.com in relation to the WildTable you are claiming about: Your full name and address; Your order date; Your order number (if known); Your proof of purchase; A description of the defect, together with supporting photographs or video.

If I buy something from Cashmere Caveman Co, can I return it for a refund?

You have a legal right to change your mind within 14 days and receive a refund, subject to certain conditions. Please see our Ts & Cs for full details. Returns will be at your own cost unless the product is faulty or misdescribed, or we agree otherwise with you in writing. You must either return the goods in person to where you bought them, post them back to us at the address on the delivery notice, or allow us to collect them from you for an agreed price.

What should I do if an item I receive is damaged?

Please check your goods on receipt for any damage. If you identify any damage, please contact us immediately at customerservices@ccwildkitchens.com stating what the damage is. Please include supporting photographs or video where possible, including the state of the packaging on arrival. We regret we will be unable to cover damage that is not identified within 30 days of the delivery date.

How do I get my Cashmere Caveman Co product repaired?

There is not much that we cannot repair, but please contact us at customerservices@ccwildkitchens.com to discuss what we can do to help.

Can I buy replacement parts for my Cashmere Caveman Co products?

Yes absolutely. Some replacement parts or consumables are available to buy online, or if you cannot find what you are after, please contact sales@ccwildkitchens.com who will be able to help.

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